At Mangalam Machinery, we are committed to providing our customers with reliable, efficient, and timely shipping services both within India and internationally. Please carefully review our shipping policy to understand our processes for domestic and global deliveries.

1. Order Processing Time

• All orders are processed within 2-3 business days after receipt of payment.
• Orders placed on weekends or public holidays will be processed on the next business day.
• In the event of delays due to high demand, customs clearance, or other unforeseen circumstances, we will notify customers via email or phone.

2. Domestic Shipping (India)

• We offer shipping to all major cities and regions across India.
• Delivery times typically range between 5-10 business days, depending on your location.
• Shipping fees may vary based on product size, weight, and destination. These will be calculated and displayed at checkout.
• Free shipping may be available for select orders or regions, subject to promotional offers.

3. International Shipping

• We provide international shipping services to most countries around the world, with specific terms depending on the destination.
• Shipping times vary by country, with estimated delivery between 10-20 business days.
• International shipping fees, including customs duties and taxes, are the responsibility of the buyer. These fees will be calculated based on the country’s import regulations.
• Any additional documentation or certifications required for international shipping will be processed by Mangalam Machinery in compliance with export regulations.

4. Customs, Duties, and Taxes

• For international orders, customs duties and taxes vary by country and are not included in the product price or shipping cost.
• Customers are responsible for paying any additional fees upon delivery.
• Mangalam Machinery will not be responsible for delays due to customs clearance.

5. Shipment Tracking

• Once your order is shipped, you will receive an email with the tracking number and carrier information.
• You can track your shipment via the provided link or through the carrier’s website.

6. Shipping Carriers

• We partner with reputable domestic and international carriers to ensure safe and timely delivery, including but not limited to FedEx, DHL, Blue Dart, and India Post.
• For larger machinery, freight shipping may be arranged with specialized logistic providers.

7. Damaged or Lost Goods

• We ensure that all goods are packed securely to prevent damage during transit.
• If your shipment arrives damaged, please contact us within 48 hours with photos of the packaging and the product.
• In case of lost shipments, we will assist you in tracking and recovering the shipment. If the issue cannot be resolved, a replacement or refund may be offered, subject to the shipping terms.

8. Returns and Refunds

• Please refer to our Return Policy for detailed information on returns and refunds.

9. Contact Information

For any questions or concerns regarding shipping, please contact our support team:

• Email: mangalam.mach@gmail.com
• Phone: +91-95741-84140
• Business Hours: Mon-Fri, 9:00 AM to 6:00 PM IST

We strive to ensure your products are delivered safely and promptly, no matter where in the world you are. Thank you for choosing Mangalam Machinery for your packaging and machinery needs!